Frequently Asked Questions - TECHNICAL AND CONNECTION ISSUES

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Frequently Asked Questions - TECHNICAL AND CONNECTION ISSUES

Post by Admin on Fri Apr 07, 2017 5:07 pm

TECHNICAL AND CONNECTION ISSUES

Q: Loading takes too long.
A: Loading time usually depends on types of mobile devices and cellular data/Wi-Fi conditions. We are trying our best to provide our users with the best gaming environment. We apologize for the inconvenience caused.

Q: I was disconnected from the game.
A: Please send us an email at grapegaming@grapegaming.com, your player ID (or Facebook name if you have connected your Facebook account), the time of occurrence and a brief explanation of the situation. We apologize for the inconvenience caused.

Q: A specific game is not loading.
A: Please send us an email at grapegaming@grapegaming.com, your player ID (or Facebook name if you have connected your Facebook account), the time of occurrence, type of game and a brief explanation of the situation. We apologize for the inconvenience caused.

Q: Both cellular data and Wi-Fi have connection problems.
A: We might have been performing system maintenance at the moment. Please send us an email at grapegaming@grapegaming.com, your player ID (or Facebook name if you have connected your Facebook account), the time of occurrence and a brief explanation of the situation. We apologize for the inconvenience caused.

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